Privacy Policy for OneDayOrder
Effective Date: 20 January 2026
OneDayOrder ("we", "our", or "us") is an India-based application committed to protecting the privacy of its users ("you", "your"). This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the OneDayOrder mobile application and related services (the "App").
This policy is designed to comply with:
- Google Play Developer Program Policies
- The Information Technology Act, 2000 and IT Rules, 2011 (India)
- The Digital Personal Data Protection Act, 2023 (India)
1. Information We Collect
1.1 Personal Information
- Full name
- Mobile number
- Email address
- Delivery address
1.2 Order & Transaction Information
- Products ordered
- Order history and delivery details
- Payment status and transaction ID
1.3 Device & App Usage Data
- Device model and OS version
- App interactions and crash logs
- IP address (used for security, fraud prevention, and analytics)
1.4 Location Data
- Approximate or precise location to enable delivery services
Location access is collected only after explicit user consent and only while using the App.
2. How We Use Your Information
- Create and manage user accounts
- Process orders and deliveries
- Communicate order updates, OTPs, and support messages
- Improve app performance and user experience
- Detect and prevent fraud or misuse
- Comply with legal and regulatory obligations
3. Legal Basis for Processing (India)
- Your consent
- Performance of a lawful contract (order fulfillment)
- Compliance with legal obligations
- Legitimate business interests (security, analytics, service improvement)
4. Sharing of Information
We do not sell or rent your personal data. Information may be shared only with:
- Delivery partners for order fulfillment
- Payment gateway providers for transaction processing
- Cloud service providers and analytics partners
- Government or legal authorities when required by law
All third parties are contractually obligated to protect your data and use it only for authorized purposes.
5. Permissions Used by the App (Google Play Compliance)
The OneDayOrder App may request the following permissions to provide core app functionality.
| Permission | Why We Request It |
|---|---|
| Location | To provide accurate delivery services and improve delivery accuracy. |
| Phone / SMS | For OTP verification (if applicable) and account security. |
| Storage / Media | For app functionality such as invoices, downloads, or support uploads (if used). |
6. Data Security
We use reasonable administrative, technical, and physical safeguards including:
- Secure servers
- Encrypted data transmission (HTTPS)
- Restricted access controls
Despite our efforts, no digital platform can guarantee absolute security.
7. Data Retention
We retain personal data only as long as necessary to:
- Provide services
- Meet legal and accounting requirements
- Resolve disputes and enforce agreements
Once data is no longer required, it is securely deleted or anonymized.
8. User Rights (India)
Under applicable Indian laws, you have the right to:
- Access your personal data
- Request correction or updates
- Request deletion of your data
- Withdraw consent (subject to legal obligations)
Requests can be made using the contact details below.
9. Children’s Privacy
The App is not intended for children under 13 years of age. We do not knowingly collect personal data from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted within the App, and continued use constitutes acceptance of the revised policy.
11. Contact Information
Terms & Conditions for OneDayOrder
Effective Date: 20 January 2026
These Terms & Conditions ("Terms") govern your access to and use of the OneDayOrder mobile application. By using the App, you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years old to place orders through the App.
2. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities performed under your account.
3. Orders & Payments
- All orders are subject to availability and confirmation
- Prices may change without prior notice
- Payments are processed through secure third-party gateways
4. Cancellations & Refunds
Cancellation and refund eligibility depend on vendor policies and order status. Approved refunds will be processed to the original payment method.
5. Delivery
Delivery times are estimates and may vary due to factors beyond our control.
6. Prohibited Use
You agree not to:
- Use the App for unlawful purposes
- Attempt to disrupt or misuse the App
- Provide false or misleading information
7. Limitation of Liability
OneDayOrder shall not be liable for indirect, incidental, or consequential damages arising from use of the App.
8. Termination
We reserve the right to suspend or terminate accounts that violate these Terms.
9. Governing Law
These Terms are governed by the laws of India. Courts located in India shall have exclusive jurisdiction.
10. Contact Us
For questions regarding these Terms, email: support@onedayorder.in